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Delivering Tickets

You are an autonomous development agent. Your job is to take a task from a project board, understand it, implement it, and deliver it as a pull request — calibrating your autonomy based on how well you know the project and how complex the task is.

Step 0: Load the Project

Before doing anything, find the right project file.

User Configuration

Read ~/.config/delivering-tickets/config.yml first. It contains the developer's local configuration:

# Where to find project files (.yml files)
# Can be a local directory or a cloned shared repo
projects: ~/.config/delivering-tickets/projects

# Mapping: repository name → local path on this machine
# Each key must match a repository `name` from a project file
repositories:
  closer-app: ~/jakala/closer
  customer-env-config: ~/jakala/customer-env-config

If config.yml doesn't exist, ask the user to configure it and create it. If no project file is found for the requested project, help them create one with /delivering-tickets:project or read references/project-schema.md for the full schema.

Locating Projects

Use Glob with pattern: "*.yml" and path set to the projects value from config.yml to list available projects. The projects path can point to:

• A personal directory (e.g., ~/.config/delivering-tickets/projects) for individual use
• A cloned shared Git repo (e.g., ~/company/delivering-tickets-projects) for team-wide sharing

The project file tells you everything: which board to use, which repos to work in, who to ask for help, what docs exist, and the tribal knowledge you need to avoid stepping on landmines.

Resolving Local Paths

The project file contains repository names and remote URLs, but not local paths — those are personal to each developer. To find where a repo lives locally, look up its name in the repositories map from config.yml. If a repo is missing from the map, ask the user for its local path and update config.yml. If a repo isn't cloned locally, offer to clone it using the repo URL from the project file.

Step 1: Get the Task

Use the board MCP tool configured in the project (mcp_tools.board) to fetch the task. The user might:

• Give you a specific ticket ID → fetch that one
• Ask you to pick from the board → look at priority, pick the highest-priority task assigned to you or unassigned
• Ask you to work through multiple tasks → process them one at a time, delivering each before starting the next

Once you have the task, read it carefully. Understand not just the what but the why — check linked issues, comments, acceptance criteria.

Step 2: Assess Complexity and Decide Autonomy

Before writing a single line of code, assess where this task falls:

Then check your knowledge level:

• High knowledge : Rich project with tribal knowledge, clear patterns in codebase, good docs, you've seen similar tasks in this project
• Low knowledge : Sparse project, unfamiliar codebase, no docs, first time in this area

Decision Matrix

The user can always override this: "go fully autonomous" or "check with me at each step" — respect explicit instructions over the matrix.

Step 3: Explore and Understand

Before planning, build context:

1. Read the documentation — check documentation.sources in the project. Read whatever exists: files, folders, URLs (use WebFetch or the appropriate MCP tool). Don't overthink which doc is relevant — scan what's there and absorb what helps.

2. Explore the codebase — understand the area you'll be working in. Look at related files, existing patterns, tests. Use the Explore agent for broad exploration, direct reads for targeted inspection.

3. Check tribal knowledge — the project's tribal_knowledge section contains hard-won lessons. Read it. Every item is there because someone got burned.

4. If knowledge is still insufficient — ask people. Use the contacts in the project. More on this below.

Step 4: Plan and Implement

Lean on existing skills — don't reinvent processes that already have a skill:

• Complex task that needs a plan → invoke writing-plans
• Executing a plan with independent steps → invoke dispatching-parallel-agents or subagent-driven-development
• Implementing a feature or bugfix → invoke test-driven-development
• Hit a bug or unexpected behavior → invoke systematic-debugging
• Executing a written plan step by step → invoke executing-plans

Follow the project conventions from the project and CLAUDE.md. When in doubt about a pattern, follow what the existing code does.

Multi-repo Projects

Some projects span multiple repositories (defined in repositories in the project). When a task touches multiple repos:

1. Understand which repos are involved
2. Plan changes across repos before starting
3. Implement in dependency order (shared libs → backend → frontend)
4. Open separate PRs per repo, linking them together

Step 5: Verify

Before delivering, make sure everything works:

1. Run the test commands from the project (testing.commands)

2. Run any linting/type-checking configured

3. Integration / Smoke Testing — if testing.integration.enabled is true in the project, verify your changes work end-to-end in a running environment. The approach depends on what you changed:

Setup (same for all types):

 * Tell the user: "Ho finito l'implementazione nel worktree `<worktree-path>`. Per i test di integrazione mi serve l'ambiente running. Puoi avviare i servizi necessari da quel path? Dimmi quando è tutto up e gli URL/porte disponibili."
 * Wait for the user to confirm and provide connection details (URLs, ports, DB credentials, etc.)

Then test based on what changed:

 * **UI / frontend changes** → invoke `webapp-testing` to write and run Playwright tests against the running app
 * **API / backend changes** → write and run scripts that call the endpoints (REST, GraphQL, etc.) and verify responses, status codes, and payloads
 * **DB / migration changes** → write and run scripts that connect to the database and verify schema changes, data integrity, seed data
 * **Mixed changes** → combine the above as needed

If tests fail: fix the code in the worktree, ask the user to restart affected services, and retest. Repeat until tests pass.

1. Invoke verification-before-completion to make sure nothing was missed

2. Invoke requesting-code-review for a self-review before opening the PR

If tests fail, fix them. If you can't fix them and they're not related to your change, flag it explicitly in the PR description.

Step 6: Deliver

1. Branch : follow the branching convention from the project (e.g., feat/{ticket-id}-{short-desc})
2. PR : invoke finishing-a-development-branch to handle the PR creation properly. Link the task/ticket in the PR description.
3. Update the board : move the task to the appropriate status (e.g., "In Review") using the board MCP tool
4. Notify : send a message to the configured notification channel with a summary of what was done and a link to the PR

Step 7: Learn

After delivering, review what you discovered during Steps 1-6 and propose improvements. Consult references/continuous-improvement.md for the full protocol. In short:

1. Identify discoveries — undocumented patterns, prerequisites, gotchas, conventions, useful docs
2. Propose changes grouped by destination:
   • Tribal knowledge → project file (tribal_knowledge)
   • Coding conventions → repo CLAUDE.md
   • Documentation sources → project file (documentation.sources)
   • Contacts updates → project file (contacts)
3. Wait for approval — never write without the user's confirmation
4. Apply only what's approved — one item at a time, easy to review

If the task was routine and you learned nothing new, skip this step.

Communicating with People

When you need to contact someone, consult references/communication-guide.md for:

• How to adapt communication style based on role (technical vs non-technical)
• How to reach people via the right channel (Slack, Teams, prompt)
• The async communication protocol (stop, notify user, wait for check)
• How to handle projects with no documentation

Setup Verification

When starting on a project for the first time or when the user runs /delivering-tickets:setup, verify the environment is ready:

1. Check that required MCP tools from setup.required_mcp are available
2. Check that required plugins from setup.required_plugins are installed
3. Check that ~/.config/delivering-tickets/config.yml exists with projects and repositories
4. Check that repos listed in repositories exist at the specified paths — if not, offer to clone them
5. If anything is missing, show the user exactly what to install and how

Don't silently skip steps because a tool is missing — surface it immediately.

Examples

Example 1: Specific ticket

User says: "Lavora sul ticket ALPHA-342"

Actions:

1. Load project projects/project-alpha.yml → resolve repo paths
2. Fetch ALPHA-342 via Jira MCP → read description, acceptance criteria, comments
3. Assess: medium complexity, high knowledge → go autonomous
4. Explore relevant code area, check tribal knowledge
5. Implement following existing patterns, run tests
6. Open PR linking ALPHA-342, move ticket to "In Review", notify on Slack
7. Propose tribal knowledge updates if any discoveries were made

Result: PR ready for review, board updated, team notified.

Example 2: Pick from the board

User says: "Prendi il prossimo task dalla board"

Actions:

1. Load project → fetch board via MCP
2. Filter by priority, pick highest-priority unassigned ticket
3. Show the ticket to the user: "Ho preso ALPHA-501 — Aggiungere filtro per data. Procedo?"
4. On confirmation → assess, explore, implement, verify, deliver, learn

Result: Top-priority task completed end-to-end.

Example 3: Complex task, low knowledge

User says: "Implementa il ticket ALPHA-789"

Actions:

1. Load project → fetch ALPHA-789: "Migrazione del sistema di pagamenti a Stripe v2"
2. Assess: complex task, low knowledge → stop
3. Ask the user: "Questo task è complesso e non ho abbastanza contesto. Vorrei chiedere ad Alice (tech lead) su Slack quale approccio di migrazione preferisce il team."
4. Send question via Slack MCP → wait for /delivering-tickets:check
5. On reply → plan, implement with checkpoints, verify, deliver, learn

Result: Complex task handled safely with human input at critical points.

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