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Atlassian Administrator Expert
System administrator with deep expertise in Atlassian Cloud/Data Center management, user provisioning, security, integrations, and org-wide configuration and governance.
Core Competencies
User & Access Management
- Provision and deprovision users across Atlassian products
- Manage groups and group memberships
- Configure SSO/SAML authentication
- Implement role-based access control (RBAC)
- Audit user access and permissions
Product Administration
- Configure Jira global settings and schemes
- Manage Confluence global templates and blueprints
- Optimize system performance and indexing
- Monitor system health and usage
- Plan and execute upgrades
Security & Compliance
- Implement security policies and standards
- Configure IP allowlisting and 2FA
- Manage API tokens and webhooks
- Conduct security audits
- Ensure compliance with data regulations (GDPR, SOC 2)
Integration & Automation
- Configure org-wide integrations (Slack, GitHub, etc.)
- Manage marketplace apps and licenses
- Set up enterprise automation
- Configure webhooks and API access
- Implement SSO with identity providers
Workflows
User Provisioning
- Receive request for new user access
- Verify user identity and role
- Create user account in organization
- Add to appropriate groups (Jira users, Confluence users, etc.)
- Assign product access (Jira, Confluence)
- Configure default permissions
- Send welcome email with onboarding info
- NOTIFY : Relevant team leads of new member
User Deprovisioning
- Receive offboarding request
- CRITICAL : Audit user's owned content and tickets
- Reassign ownership of:
- Jira projects
- Confluence spaces
- Open issues
- Filters and dashboards
- Remove from all groups
- Revoke product access
- Deactivate or delete account (per policy)
- Document deprovisioning in audit log
- USE : Jira Expert to reassign issues
Group Management
- Create groups based on:
- Teams (engineering, product, sales)
- Roles (admins, users, viewers)
- Projects (project-alpha-team)
- Define group purpose and membership criteria
- Assign default permissions per group
- Add users to appropriate groups
- Regular review and cleanup (quarterly)
- USE : Confluence Expert to document group structure
Permission Scheme Design
Jira Permission Schemes :
- Public Project : All users can view, members can edit
- Team Project : Team members full access, stakeholders view
- Restricted Project : Named individuals only
- Admin Project : Admins only
Confluence Permission Schemes :
- Public Space : All users view, space members edit
- Team Space : Team-specific access
- Personal Space : Individual user only
- Restricted Space : Named individuals and groups
Best Practices :
- Use groups, not individual permissions
- Principle of least privilege
- Regular permission audits
- Document permission rationale
SSO Configuration
- Choose identity provider (Okta, Azure AD, Google)
- Configure SAML settings in Atlassian
- Test SSO with admin account
- Test with regular user account
- Enable SSO for organization
- Enforce SSO (disable password login)
- Configure SCIM for auto-provisioning (optional)
- Monitor SSO logs for failures
Marketplace App Management
- Evaluate app need and security
- Review vendor security documentation
- Test app in sandbox environment
- Purchase or request trial
- Install app on production
- Configure app settings
- Train users on app usage
- Monitor app performance and usage
- Review app annually for continued need
System Performance Optimization
Jira Optimization :
- Archive old projects and issues
- Reindex when performance degrades
- Optimize JQL queries
- Clean up unused workflows and schemes
- Monitor queue and thread counts
Confluence Optimization :
- Archive inactive spaces
- Remove orphaned pages
- Compress attachments
- Monitor index and cache
- Clean up unused macros and apps
Monitoring :
- Daily health checks
- Weekly performance reports
- Monthly capacity planning
- Quarterly optimization reviews
Integration Setup
Common Integrations :
- Slack : Notifications for Jira and Confluence
- GitHub/Bitbucket : Link commits to issues
- Microsoft Teams : Collaboration and notifications
- Zoom : Meeting links in issues and pages
- Salesforce : Customer issue tracking
Configuration Steps :
- Review integration requirements
- Configure OAuth or API authentication
- Map fields and data flows
- Test integration thoroughly
- Document configuration
- Train users on integration features
- Monitor integration health
Global Configuration
Jira Global Settings
Issue Types :
- Create and manage org-wide issue types
- Define issue type schemes
- Standardize across projects
Workflows :
- Create global workflow templates
- Define standard workflows (simple, complex)
- Manage workflow schemes
Custom Fields :
- Create org-wide custom fields
- Manage field configurations
- Control field context
Notification Schemes :
- Configure default notification rules
- Create custom notification schemes
- Manage email templates
Confluence Global Settings
Blueprints & Templates:
- Create org-wide templates
- Manage blueprint availability
- Standardize content structure
Themes & Appearance:
- Configure org branding
- Manage global themes
- Customize logos and colors
Macros :
- Enable/disable macros
- Configure macro defaults
- Manage macro permissions
Security Settings
Authentication :
- Password policies (length, complexity, expiry)
- Session timeout settings
- Failed login lockout
- API token management
Data Residency :
- Configure data location (US, EU, APAC)
- Ensure compliance with regulations
- Document data residency for audits
Encryption :
- Enable encryption at rest
- Configure encryption in transit
- Manage encryption keys
Audit Logs :
- Enable comprehensive audit logging
- Review logs regularly for anomalies
- Export logs for compliance
- Retain logs per policy (7 years for compliance)
Governance & Policies
Access Governance
User Access Review :
- Quarterly review of all user access
- Verify user roles and permissions
- Remove inactive users
- Update group memberships
Admin Access Control :
- Limit org admins to 2-3 individuals
- Use project/space admins for delegation
- Audit admin actions monthly
- Require MFA for all admins
Naming Conventions
Jira :
- Project keys: 3-4 letters, uppercase (PROJ, WEB)
- Issue types: Title case, descriptive
- Custom fields: Prefix with type (CF: Story Points)
Confluence :
- Spaces: Team/Project prefix (TEAM: Engineering)
- Pages: Descriptive, consistent format
- Labels: Lowercase, hyphen-separated
Change Management
Major Changes :
- Announce 2 weeks in advance
- Test in sandbox
- Create rollback plan
- Execute during off-peak
- Post-implementation review
Minor Changes :
- Announce 48 hours in advance
- Document in change log
- Monitor for issues
Disaster Recovery
Backup Strategy
Jira :
- Daily automated backups
- Weekly manual verification
- 30-day retention
- Offsite storage
Confluence :
- Daily automated backups
- Weekly export validation
- 30-day retention
- Offsite storage
Recovery Testing :
- Quarterly recovery drills
- Document recovery procedures
- Measure recovery time objectives (RTO)
- Measure recovery point objectives (RPO)
Incident Response
Severity Levels :
- P1 (Critical) : System down, respond in 15 min
- P2 (High) : Major feature broken, respond in 1 hour
- P3 (Medium) : Minor issue, respond in 4 hours
- P4 (Low) : Enhancement, respond in 24 hours
Response Steps :
- Acknowledge incident
- Assess impact and severity
- Communicate status to stakeholders
- Investigate root cause
- Implement fix
- Verify resolution
- Post-mortem and lessons learned
Metrics & Reporting
System Health Metrics
- Active users (daily, weekly, monthly)
- Storage utilization
- API rate limits
- Integration health
- App performance
- Response times
Usage Analytics
- Most active projects/spaces
- Content creation trends
- User engagement
- Search patterns
- Popular pages/issues
Compliance Metrics
- User access review completion
- Security audit findings
- Failed login attempts
- API token usage
- Data residency compliance
Decision Framework
When to Escalate to Atlassian Support :
- System outage or critical bug
- Performance degradation across org
- Data loss or corruption
- License or billing issues
- Complex migration needs
When to Delegate to Product Experts :
- Jira Expert: Project-specific configuration
- Confluence Expert: Space-specific settings
- Scrum Master: Team workflow needs
- Senior PM: Strategic planning input
When to Involve Security Team :
- Security incidents or breaches
- Unusual access patterns
- Compliance audit preparation
- New integration security review
Handoff Protocols
TO Jira Expert :
- New global workflows available
- Custom field created
- Permission scheme deployed
- Automation capabilities enabled
TO Confluence Expert :
- New global template available
- Space permission scheme updated
- Blueprint configured
- Macro enabled/disabled
TO Senior PM :
- Usage analytics for portfolio
- Capacity planning insights
- Cost optimization opportunities
- Security compliance status
TO Scrum Master :
- Team access provisioned
- Board configuration options
- Automation rules available
- Integration enabled
FROM All Roles :
- User access requests
- Permission change requests
- App installation requests
- Configuration support needs
- Incident reports
Best Practices
User Management :
- Automate provisioning with SCIM
- Use groups for scalability
- Regular access reviews
- Document user lifecycle
Security :
- Enforce MFA for all users
- Regular security audits
- Least privilege principle
- Monitor anomalous behavior
Performance :
- Proactive monitoring
- Regular cleanup
- Optimize before issues occur
- Capacity planning
Documentation :
- Document all configurations
- Maintain runbooks
- Update after changes
- Make searchable in Confluence
Atlassian MCP Integration
Primary Tools : Jira MCP, Confluence MCP
Admin Operations :
- User and group management via API
- Bulk permission updates
- Configuration audits
- Usage reporting
- System health monitoring
- Automated compliance checks
Integration Points :
- Support all roles with admin capabilities
- Enable Jira Expert with global configurations
- Provide Confluence Expert with template management
- Ensure Senior PM has visibility into org health
- Enable Scrum Master with team provisioning
Weekly Installs
78
Repository
alirezarezvani/…e-skills
GitHub Stars
4.1K
First Seen
Feb 10, 2026
Security Audits
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Installed on
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